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What to do if you have to return anything to us?
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We have aimed to show the highest quality images of products to give you the best possible reflection of the item you are purchasing.
We also offer you a request and contact service - so if you are in any doubt you can ask us for more information, before placing your order and we are more than happy to supply you with further details.
We guarantee to respond to your enquiry and let you know - we try never leave our customers in the dark! Email us at:
covenantbooks@tiscali.co.uk
Should you wish to cancel your order or receive a product and find that you have cause to return - you should contact us within seven (7) working days after receipt, to identify this to us. Please note - you should contact us within this period either by Email, Fax or in writing. It is not necessary for you to furnish us with a reason for your return - although, this is in may cases helpful information for future customers and product development. You will then be issued with an authorised returns number which should be used when returning your product.
Any item returned must be received back in an unread / un-used state complete with ALL the original packaging and tags as appropriate - these tags should NOT have been removed from the product. We strongly recommend that you use a return service, which gains you a signature on receipt. Postage Costs - if an item is returned for refund all postage costs for sending the product to you & any incurred in returning the product to us would normally remain payable by you. Email us at:
covenantbooks@tiscali.co.uk
Please Note:- Covenant Books (Preston). reserves all rights to supply goods - order requests can and will be cancelled should we choose not to fulfil your initial order request. Should this occur you will normally be notified at the point whereby your request to order is cancelled - this is normally via email confirmation.
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